Warranty

 

 

We work with carefully selected manufacturing partners to ensure that the quality of our watches meets our expectations. Hence, we are providing a One Year Warranty for all our watches purchased from our website (with the exception of watches from the Classic series*). The warranty commences from the date of purchase and covers original manufacturing defects in the movement of the watch. It does not cover scratches or finishing on the external case, strap or other external parts of the watch.

The warranty applies to watches purchased from our official online store, as well as from our retail partner, the Wah So Shiok webstore (https://shop.wahsoshiok.com/collections/kent-hall-co).

If your watch has somehow stopped working within one year from the date of purchase, please send us an email at info@kenthallco.com, and cite your order number and shipping address used in that order.

When returning the item, please ensure that your name, order number and return address are included on or inside the package.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. 

If your return is approved (please see the exemptions and exceptions below), we will either repair the item or send you a free replacement or a store credit of equivalent value. 

 

Shipping Returns

Please return the item in its original box and in appropriate packaging, use a tracked and ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

Customers are responsible for paying for their own shipping costs for returning the item. We will cover the cost of shipping the replacement to you.

 

Exceptions

Our Warranty does not cover the following scenarios: